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Returns Procedure

Powered Adventure Returns Procedures and Refunds:

At Powered Adventure we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return unused items.

IMPORTANT:
BEFORE POSTING AN ITEM BACK PLEASE OBTAIN A RETURNS NUMBER FROM US BY emailing us at office@poweredadventure.co.uk)


Should any of our products be unwanted they may be returned unused within 10 days for a full refund or exchange for a different item. Please pack the relevant item securely with its original packaging and send it to us with a copy of your sales receipt slip and an explanation for its return, so that we receive it within 10 working days after the day of the date that the item was delivered to you .

On reciept of returned goods a full refund will be initiated minus any outward shipping cost, where goods have been sent with a free shipping offer, the refund will be minus the standard shipping cost for that item.

Exclusions

We cannot accept returns of items personalised or made to your specification; audio/video recordings or software that you have unsealed; items that, by reason of their nature, cannot be returned, and periodicals/magazines.
Please note that you will be responsible for the costs of returning the goods to us .
In the case of all returned items it is the customers responsibility to ensure safe delivery to ourselves. We recommend an insured postal service is used.
In the case of exchanges for different products you will be charged for re-delivery.

Please note that we are also unable to refund or exchange goods made or altered to suit the customers own requirements.

In the case of all returned items it is the customers responsibility to ensure safe delivery to ourselves. We reccommend an insured postal service is used.


The cost of returning all items is the customers responsibilty except where a fault is discovered within 10 days of purchase.

Faulty Items

Please obtain returns address from us by emailing.
The item must be within the manufacturers warranty period & proof of purchase in the form of your sales receipt is required.


If a faulty item is returned to Powered Adventure without a returns number we will not be liable for any costs you incurred in returning it to us.
Where items returned are subsequently found NOT to be faulty, the customer will be liable for all costs.

Items sent in error

Please contact Powered Adventure for an Returns number by emailing if you have received the wrong item. We will endevour to send you the correct item as fast as possible once we receive the incorrect item back. You will not be liable for any carriage charges to rectify this



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