Powered Adventure Returns Procedures and
Refunds:
At Powered Adventure we want you to be delighted
every time you shop with us. Occasionally though,
we know you may want to return unused items.
IMPORTANT:
BEFORE POSTING AN ITEM BACK PLEASE OBTAIN A RETURNS
NUMBER FROM US BY CALLING 01495 31 22 22
(or emailing us at office@poweredadventure.co.uk)
Should any of our products be unwanted they may be
returned unused within 30 days for a full refund or
exchange for a different item. Please pack the relevant
item securely with its original packaging and send
it to us with a copy of your sales receipt slip and
an explanation for its return, so that we receive
it within 30 working days after the day of the date
that the item was delivered to you .
On reciept of returned goods a full refund will be
initiated minus any outward shipping cost, where goods
have been sent with a free shipping offer, the refund
will be minus the standard shipping cost for that
item.
Exclusions
We cannot accept returns of items personalised or
made to your specification; audio/video recordings
or software that you have unsealed; items that, by
reason of their nature, cannot be returned, and periodicals/magazines.
Please note that you will be responsible for the costs
of returning the goods to us .
In the case of all returned items it is the customers
responsibility to ensure safe delivery to ourselves.
We recommend an insured postal service is used.
In the case of exchanges for different products you
will be charged for re-delivery.
Please note that we are also unable to refund or
exchange goods made or altered to suit the customers
own requirements.
In the case of all returned items it is the customers
responsibility to ensure safe delivery to ourselves.
We reccommend an insured postal service is used.
The cost of returning all items is the customers responsibilty
except where a fault is discovered within 30 days
of purchase.
Faulty Items
Please obtain returns address from us by calling
01495 31 22 22.
The item must be within the manufacturers warranty
period & proof of purchase in the form of your
sales receipt is required.
If a faulty item is returned to Powered Adventure
without a returns number we will not be liable for
any costs you incurred in returning it to us.
Where items returned are subsequently found NOT to
be faulty, the customer will be liable for all costs.
Items sent in error
Please contact Powered Adventure for an Returns number
on 01495 31 22 22 if you have received the wrong item.
We will endevour to send you the correct item as fast
as possible once we receive the incorrect item back.
You will not be liable for any carriage charges to
rectify this
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